Remote IT Support – Fast, Secure & Hassle-Free

Can’t make it to us? No problem. Our Remote Assistance service allows us to securely access your device and solve most tech issues — all without you needing to leave your home or office.

Whether you're struggling with a slow computer, email problems, software errors, or setting up a printer, remote support gives you instant access to expert help.

It's a smart, time-saving solution for both home users and small businesses across Dunstable, Houghton Regis, Leighton Buzzard, and the wider Central Bedfordshire area.

We use trusted, encrypted software to connect with your permission — no ongoing access, no risks. You stay in control the entire time.

What We Can Help With Remotely?

Software errors and setup
Slow PC or laptop troubleshooting
Email configuration and syncing
Printer and scanner setup
Virus and malware scans
General system clean-up
Basic network and Wi-Fi issues
Operating system updates and fixes

Remote Assistance FAQ

Frequently asked questions

Is remote support safe?

Yes. We use secure, industry-standard tools, and you must approve access before anything happens. Once the session ends, we cannot reconnect without permission.

What devices can you work on remotely?

We can support Windows laptops and desktops. Some Mac and tablet support may be available — contact us to confirm.

Do I need to install anything?

We’ll guide you to a quick one-time download. No permanent software stays on your system afterward.

What if the issue can’t be fixed remotely?

If we find a hardware fault or something that needs hands-on repair, we’ll advise the next best steps — including on-site.